Frequently Asked Questions
Which wines will be included my shipment?
Wines are curated by our team based on your membership tier, the season and may include new and current releases. The wines in your package will be listed in your shipment notification email, sent approximately 1 month prior to the scheduled shipment date.
If you wish to receive all red wines in your shipment, please submit your request to firstname.lastname@example.org.
Can I select the wines in my shipment?
Yes, we encourage you to modify the wines in your shipment to suit your preferences. Most, but not all wines in your shipment may be replaced.
Please note that billing will reflect the changes made.
Can I add more wine to my shipment?
Yes. Any wines added to your shipment using your account will be extended free shipping.
Are there shipping costs?
Members receive complimentary ground shipping for all shipments of 6 bottles or more.
When will my shipments arrive?
Shipping typically begins the third week of each shipment month (March, June and October). Your shipment will take approximately 1-2 business days within British Columbia and 4-5 business days within the rest of Canada.
Which membership tier do I belong to?
View your account by logging in with your email address and password. Forgot your password?
Once you have logged on, click 'Your Membership' on the right hand side. This will bring you to the 'Club Shipments' page where you will find your membership tier and the date you signed up.
Can I change my membership tier?
Yes. Please submit your request to email@example.com at least 14 days prior to the next scheduled shipment. Attempts to change tiers on your account will result in 2 memberships.
I will be away during my next shipment. What are my options?
You may have your shipment re-routed to an address where it will be received on your behalf. Alternatively, you may request delayed shipping and we will deliver your shipment upon your return. Simply login to your account and edit your shipping details for the upcoming shipment, or contact us at (250) 707-2277 or firstname.lastname@example.org.
I’m moving. Can I change my shipping address?
Yes. Simply log on to your account and edit your shipping address at least 14 days prior to the next shipment. Once a shipment is charged to your credit card, we are no longer able to make changes to the address.
Can I have my shipment delivered without a signature?
Unfortunately, no. All wine must be signed for by an adult 19 or older.
How do I use my membership benefits?
For inquiries on our Tours and Tastings, Terrace Restaurant benefits or members exclusive wines, please refer to the Privilege Membership page or contact us at (250) 707-2277 and we will be happy to assist.
How will I know about members events and special offers such as the 'Live at Mission Hill' concert series?
All event invitations and offers will be sent via email to the email address attached to your membership. If you have unsubscribed from the Mission Hill Privilege Membership mailing list, you will not recieve event notifications.