Frequently Asked Membership Questions
Which tier did I sign up for?
Once you have signed in you will find your membership tier by clicking 'Your Account' at the top of the screen and 'Membership Details' in your account's menu.
Can I change my membership tier?
Yes. Please notify us at least 14 days prior to the next scheduled shipment month. Please note: do not update to another tier when you are logged into your account as this will result in you having more than one tier, and you will be automatically charged for both.
What wines will be in my shipment?
Wines are hand selected by our Privilege Membership Sommelier and include new and current releases, as well as library selections from time to time. The wines in your package will be listed in your shipment email, sent approximately 14 days prior to the shipment.
Can I choose the wines in my shipment?
Our shipment wines are thoughtfully curated by our Privilege Membership Sommelier according to the season, and we hope they will introduce you to wines you have never tried before. If you have favourites, you have the ability to sign into your account and customize your shipment and you can always top up your package! We recommend you finalize your order at least 14 days prior to the shipment month so we can confirm wine availablity and a prompt arrival time. Contact us at email@example.com if you have any questions or require recommendations.
When will my shipments arrive?
Shipping typically begins during the first week of each shipment month (March, June and October). As shipping is via Standard Ground, your shipment will take approximately 1-2 business days within British Columbia and 4-5 business days within the rest of Canada.
I will be away during my next shipment. What are my options?
You may have your shipment re-routed to an address where it will be received on your behalf. Alternatively, you may ask us to hold your shipment until your return. Simply login to your account and edit your shipping details for the upcoming shipment, or contact us at 250-707-2277 or firstname.lastname@example.org
I’m moving. Can I change the address my wine is shipped to?
Absolutely! Simply login to your account and edit your shipping address at least 14 days prior to the first shipment in your new location. Please note: once shipments are processed, we are no longer able to make changes to addresses. Shipments that are delivered to an outdated address or are undeliverable due to incomplete or incorrect address information may result in additional fees.
Can I add more wine to my shipment?
We hope you will! Simply contact us at email@example.com at least 14 days prior to the next shipment month. Please see details under 'Can I choose the wines in my shipment?'
What additional wines are available to me?
One of the most valuable benefits our members enjoy is access to our most exclusive wines. Please contact our Privilege Membership Sommelier and Manager at firstname.lastname@example.org for assistance and recommendations. Alternatively, you may login to your account to view the wines available to customize or add to your order.
Can a courier leave the shipment on my porch?
Unfortunately, no. All wine must be signed for by an adult 19 years or older.
How do I make use of the other privileges such as seating at the Terrace Restaurant or customized tours?
We are excited to be able to offer a variety of benefits that our members can enjoy. For inquiries on our Tours and Tastings, please contact our Winery Concierge at email@example.com and we will be happy to plan a special day for you!
How will I know about special events happening in and out of the winery?
All invitations to winery and outside events will be sent via email. These invitations are sent exclusively to our members.